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£50,155 - £60,781Job grade
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Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
This is a senior leadership role leading a large operation responsible for the service delivery of Universal Credit across Merseyside.
The Senior Universal Credit Operational Leader is accountable for creating an environment to support the delivery of excellent, high quality customer service and performance across several sites/geographical clusters.
As a Senior Operational Grade 7 leader in Universal Credit, you will play a key role in service delivery for our customers, people, and stakeholders.
We welcome applications from candidates who demonstrate inspirational and resourceful leadership to help drive performance and deliver a positive and efficient service working in a fast paced and challenging environment.
Job description
You will create and sustain effective relationships with senior stakeholders, including Directors and key partners/stakeholders, to develop stronger working across DWP to create powerful, purposeful partnerships.
You will be a resourceful, self-starting leader with experience of delivering excellent customer service in a fast paced environment and leading large commands to deliver high levels of performance.
You will role model exceptional leadership, working flexibly across boundaries, building capability to build and sustain engagement. You will drive performance and delivery to ensure successful outcomes for our customers, delivering a positive and efficient service.
Strong and effective change management will be key, and you will be accountable for the delivery and quality of customer outcomes and employee activity in your area.
Through your behaviour and ways of working, you will be creating an environment that ensures DWP is an inclusive place where people can be their best.
Person specification
You have strong leadership experience, both personal and corporate, in changing circumstances, with experience of leading and motivating high performing teams. (Lead criteria)
You have the experience in leading a large operational area at a senior level, that delivers exceptional outcomes through your people, creating the environment for employees to thrive and deliver with high engagement.
You make changes that add value, with a strong focus on improved outcomes and performance by encouraging innovation, giving people the space to take initiative.
You can demonstrate positive customer service outcomes by understanding the complexity and diversity of customer needs and expectations to drive successful customer outcomes.
You take responsibility for delivering a timely, high quality and cost-effective service with focus and energy.
You have experience of working in partnership and collaboratively across teams, engaging and building trust with stakeholders to generate commitment to goals.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Managing a Quality Service
- Working Together
- Changing and Improving
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
Please use your CV and Personal Statement of no more than 1250 words to display your skills, experience and knowledge against the Person Specification listed above.
After a sift of applications, candidates will be shortlisted and invited to attend a face-to-face interview with a blend of Behaviour and Strength questions.
Sift and interview dates to be confirmed.
Further Information
Find out more about Working for DWP
A reserve list may be held for a period of 3 months from which further appointments can be made.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via DWPrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.
